Customer Service Manager - Return Manager

Dayton, Ohio, United States

Posted on 05/05/2020


Position Details

Industry:

Healthcare / Medical Devices

Function:

Customer Support / Client Care

Job Level:

Standard Management (Manager/Supervisor of Staff)

Education:

Bachelor's Degree

Salary:

65000 -75000

Reference ID:

6306

 

 

Customer Service Manager - Return Manager

The Customer Service & Returns Manager is responsible for processing orders and returns for all products in the US, ensuring customers receive exceptional customer service. Company prefers candidates located in the Greater Dayton Area.

JOB FUNCTIONS:
• Manage teams to deliver exceptional service levels
• Lead, motivate and develop customer sales support / returns team
• Review KPI’s periodically to ensure that they are effective at driving improvements.
• Resolve problems and complaints and acts as point of escalation as needed
• Approaches and puts the customer at the heart of every decision and embeds this into the teams
• Conduct customer feedback through surveys and other given methods
• Drive customer loyalty to the brand through account differentiation
• Create, implement and monitor training plans
• Engage actively in communication with customers to improve satisfaction levels.
• Understand our product ranges and ensure the team develop and maintain product knowledge
• Consistently maintains high level of output according to company standards
• Maintains and improves Health & Safety best practices

QUALIFICATIONS:
• 3+years experience in medical manufacturing management role
• BS degree or proven equivalent working experience as customer service manager role.
• Strong client relationship, leadership, organizational, analytical, task and time management skills
• Excellent communications, interpersonal, and organizational skills
• Ability to analyze and interpret data
• Ability to integrate, communicate, contribute and thrive in a team environment

Keywords: Customer Service, Returns, Managerial, Medical Device, KPI, Warranty, US